Assistant Manager at Five Guys

Liverpool ONE; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

Five Guys in Liverpool is seeking an Assistant Manager to lead from the front on the dining floor and the line, supporting the General Manager to deliver perfect burgers and fries and a memorable guest experience.

You’ll coach and develop your team, manage shifts, control costs, drive sales, uphold food safety and hygiene, and ensure the store runs smoothly with a strong values-driven culture.

Qualifications

• Experience in a similar high-volume hospitality or QSR environment.
• Track record of driving customer satisfaction scores, engagement, and positive reviews.

Responsibilities

• Lead shift operations on the dining floor and service line to ensure smooth delivery of orders.
• Assist with P&L management, labour cost control and inventory/waste to hit profitability targets.
• Coach, develop and motivate team members and build a strong talent pipeline.
• Maintain high standards of food safety and hygiene in line with 5-star ratings.
• Respond promptly and honestly to customer complaints to ensure guest satisfaction.
• Align daily operations with Five Guys values and drive long-term store results.

Skills

Management experience

Leadership

Customer focus

P&L awareness

Team development

Flexibility

Job description

AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR

Five Guys' people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a \"above & beyond\" experience for your team and customers
Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
Always leading with our values
Spotting potential and developing your team to ensure there is a strong talent pipeline

WHAT YOU BRING TO THE TABLE

Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don’t just manage; you develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Five Guys isn't just a job - it can be a career!