Shift Manager: Lead a High-Energy QSR Team + 28 Days PTO

Five Guys; Hedge End; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop £500/£1000

28 days paid holiday

Paid breaks

Free burgers, fries and shakes on duty

Life assurance

Stream wellbeing app access

Team events and competitions

Employee discount program

Job summary

Five Guys UK is seeking a capable Shift Manager to lead front-line teams, work on the line and dining area, and uphold Five Guys standards. You will support the General Manager to ensure that every shift runs smoothly and customers leave the restaurant feeling better than when they arrived.

With at least 1 year of management experience in a high-volume hospitality or QSR environment, you will drive guest satisfaction, manage crew breaks and waste, and lead by example while living our values of

Qualifications

• Experience: at least 1 year of management experience in a high-volume hospitality or QSR environment.
• Ability to run a busy shift and keep energy/high standards.
• Customer satisfaction focus with track record of improving satisfaction and reviews.
• Financial responsibility: manage crew breaks, minimise waste, and run profitable shifts.
• Leadership: motivate, lead by example and get the best from the crew.
• Operational excellence: solid food hygiene and health & safety knowledge.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Lead from the front, working on the line and dining area.
• Support the General Manager in delivering perfect burgers and fries and an above‑and‑beyond guest experience.
• Create a positive working environment aligned with our values: Competitive, Enthusiastic, Family, Get It Done and Integrity.
• Ensure every customer is delighted with their order and Five Guys experience, addressing complaints promptly.
• Ensure shifts run smoothly and uphold shift management standards.

Skills

Leadership

Customer focus

Financial acumen

Communication

People management

Problem solving

Job description

Five Guys UK is seeking a capable Shift Manager to lead front-line teams, work on the line and dining area, and uphold Five Guys standards. You will support the General Manager to ensure that every shift runs smoothly and customers leave the restaurant feeling better than when they arrived.

With at least 1 year of management experience in a high-volume hospitality or QSR environment, you will drive guest satisfaction, manage crew breaks and waste, and lead by example while living our values of