Shift Manager — Lead a High-Energy QSR Team

Five Guys; Cuxwold; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10%

Secret Shopper bonus £2,000

Long service Love2Shop reward

28 days holiday

Paid breaks

Free burgers on shift

Life assurance

Stream wellbeing app

Team social events

Employee discount program

Wellbeing support

Career development

Enhanced maternity/paternity leave

Pension scheme

Job summary

Five Guys looks for a proactive Shift Manager in the United Kingdom to support the General Manager in delivering top-quality burgers and fries. You will lead on the line and dining area, coach crew, and ensure every shift runs to Five Guys standards, making sure guests leave happier than when they arrived.

The role emphasises leadership, customer satisfaction, and a positive team environment, with benefits including a bonus scheme and extensive perks. Experience in busy hospitality is preferred.

Qualifications

• At least 1 year of management experience in a high-volume hospitality or QSR environment.
• Proven ability to run a busy shift and maintain energy levels.
• Track record of driving guest satisfaction and positive reviews.

Responsibilities

• Lead from the front on the line and dining area during shifts.
• Support the General Manager in delivering perfect burgers and fries.
• Create an upbeat working environment aligned with Five Guys values.
• Resolve customer complaints promptly in an open, honest way.

Skills

Management experience

Team leadership

Customer service excellence

Ability to work under pressure

Shift-based communication

Job description

Five Guys looks for a proactive Shift Manager in the United Kingdom to support the General Manager in delivering top-quality burgers and fries. You will lead on the line and dining area, coach crew, and ensure every shift runs to Five Guys standards, making sure guests leave happier than when they arrived.

The role emphasises leadership, customer satisfaction, and a positive team environment, with benefits including a bonus scheme and extensive perks. Experience in busy hospitality is preferred.