Shift Manager - Lead a fast, friendly store team

Greggs PLC; Wigan; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Discount for you

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday growth

Share plans

Pension match 7%

Employee assistance

Long service awards

Savings discounts

Job summary

Greggs PLC is seeking a Shift Manager to run the shop in the absence of the Manager, motivating the team and ensuring customers have a brilliant experience across in-store, delivery, Click+Collect and drive-thru.

You will lead by example, prepare products, keep displays stocked, and uphold cleanliness and presentation. The role emphasizes inclusive culture and strong guest service in a busy retail setting.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Proven ability to motivate staff and maintain service standards.
• Strong organizational skills and attention to detail.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and serve customers quickly and politely.
• Prepare products, including sandwiches and oven management.
• Keep displays well-stocked and inviting for customers.
• Maintain a clean, tidy and welcoming shop environment.

Skills

Leadership

Customer service

Team supervision

Shop operations

Job description

Greggs PLC is seeking a Shift Manager to run the shop in the absence of the Manager, motivating the team and ensuring customers have a brilliant experience across in-store, delivery, Click+Collect and drive-thru.

You will lead by example, prepare products, keep displays stocked, and uphold cleanliness and presentation. The role emphasizes inclusive culture and strong guest service in a busy retail setting.