Shift Manager — Lead a Fast, Friendly Team & Deliver Service

Greggs plc; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health & Wellbeing app (Remote GP,Phys

Holiday entitlement grows with career

Colleague share plans

Pension scheme with 7% match

Employee assistance app

Job summary

Greggs plc is seeking a Shift Manager in the United Kingdom to lead a busy shop across channels including in-store, delivery, Click + Collect and drive thru. You’ll look after the shop when the Manager isn’t around, motivate the team and ensure customers have a brilliant experience.

Typical shifts involve inspiring the team to deliver results, serving customers quickly and managing the ovens and displays. You’ll be part of a supportive, inclusive culture with opportunities for career growth.

Qualifications

• Must demonstrate reliable leadership and a passion for delivering outstanding customer service.
• Previous supervisory experience in a customer-focused environment is preferred.
• Inclusive culture awareness and teamwork are important to us.

Responsibilities

• Inspire and lead the shop team to maintain excellent standards.
• Serve customers quickly and with a friendly approach.
• Prepare products (e.g., sandwiches) and manage ovens during shifts.
• Keep displays stocked and shop areas clean, tidy, and presentable.

Skills

Leadership

Customer Service

Team Supervision

Reliability

Job description

Greggs plc is seeking a Shift Manager in the United Kingdom to lead a busy shop across channels including in-store, delivery, Click + Collect and drive thru. You’ll look after the shop when the Manager isn’t around, motivate the team and ensure customers have a brilliant experience.

Typical shifts involve inspiring the team to deliver results, serving customers quickly and managing the ovens and displays. You’ll be part of a supportive, inclusive culture with opportunities for career growth.