Shift Manager: Lead a Fast, Customer‑First Team

Greggs plc; Harrow; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing 10%

Health and wellbeing app

Holiday entitlement

Share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shift Manager to lead the shop when the Store Manager isn’t present and to ensure an outstanding customer experience across in-store, delivery, Click+Collect, and drive-thru channels.

You will inspire the team, serve customers promptly, prepare products, and maintain clean, well-stocked displays while upholding Greggs standards. This role offers competitive pay and strong colleague benefits.

Qualifications

• Experience supervising a customer-focused team.
• Strong leadership with ability to motivate staff.
• Available to work across shifts, including weekends.

Responsibilities

• Lead the shop team and deliver excellent customer service.
• Prepare products, including sandwiches and ovens management.
• Keep displays stocked and shop clean and presentable.
• Serve customers quickly and warmly on all channels.
• Set high standards and lead by example on shift.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Greggs plc is seeking a Shift Manager to lead the shop when the Store Manager isn’t present and to ensure an outstanding customer experience across in-store, delivery, Click+Collect, and drive-thru channels.

You will inspire the team, serve customers promptly, prepare products, and maintain clean, well-stocked displays while upholding Greggs standards. This role offers competitive pay and strong colleague benefits.