Shift Leader – Pub Service & Team Excellence

Greene King; Basingstoke and Deane; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Career development across brands

Staff discounts

Employee wellbeing support

Referral rewards

Pension contributions

Menopause Friendly Employer

Discounts at Greene King Inns and pubs

Wagestream access

Retail discounts

Job summary

Greene King welcomes you to a Team Leader role at Flaming Grill pubs, where you’ll lead by example and keep the shift running like clockwork, ensuring your team has everything it needs and customers stay happy. You’ll deputise for the management team, coordinate a busy shift, and maintain high standards—keeping the bar safe, legal, and welcoming for every guest.

We offer a competitive salary, pension contributions, career development across our brands, generous staff discounts, wellbeing

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Responsibilities

• Lead by example to ensure the shift runs smoothly and the team has what they need.
• Maintain high standards of service and customer happiness throughout the shift.
• Support managers in handling issues and guest requests efficiently.
• Ensure the bar area is safe, compliant with regulations, and clean at all times.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

English proficiency

Job description

Greene King welcomes you to a Team Leader role at Flaming Grill pubs, where you’ll lead by example and keep the shift running like clockwork, ensuring your team has everything it needs and customers stay happy. You’ll deputise for the management team, coordinate a busy shift, and maintain high standards—keeping the bar safe, legal, and welcoming for every guest.

We offer a competitive salary, pension contributions, career development across our brands, generous staff discounts, wellbeing