Shift Leader - Bar & Guest Experience

Greene King; Stratford-on-Avon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Staff discount

Employee assistance program

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King’s Flaming Grill pub in Whitchurch (near Stratford-upon-Avon) is seeking a Team Leader to drive service standards and support a busy shift. You’ll guide the team, maintain safety and quality, and ensure customers leave satisfied.

As a Team Leader, you’ll deputise for management, resolve issues quickly, and motivate staff to deliver warm, memorable experiences while upholding all allergen controls and safety procedures.

Qualifications

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to ensure smooth service.
• Ensure bar safety, legality, cleanliness and quick, safe issue resolution.

Responsibilities

• Lead by example to keep the shift running like clockwork.
• Maintain high standards of service and customer happiness.
• Support team with resources and guidance during busy periods.

Skills

Customer service

Team leadership

Communication

Attention to detail

Allergen controls

English proficiency

Job description

Greene King’s Flaming Grill pub in Whitchurch (near Stratford-upon-Avon) is seeking a Team Leader to drive service standards and support a busy shift. You’ll guide the team, maintain safety and quality, and ensure customers leave satisfied.

As a Team Leader, you’ll deputise for management, resolve issues quickly, and motivate staff to deliver warm, memorable experiences while upholding all allergen controls and safety procedures.