Shift Leader: Create Memorable Customer Experiences

Greene King; East Kilbride; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Career progression across brands

Employee discounts on brands (33% for你

Family discounts on Greene King Inns

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Refer a friend incentive up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what it needs to run smoothly and customers leave happy. You will model great service, support the management team, and uphold safety and quality standards on busy shifts.

The role offers a clear path to career progression across Greene King brands, with benefits including discounts, wellbeing support, and staff perks. You will be a visible leader on the floor, fostering a welcoming, safe workplace.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Coordinate and support the team during busy shifts to ensure smooth operations.
• Keep the bar safe, legal, and clean and address issues quickly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.

Skills

Customer service

Team leadership

Communication

Attention to detail

Problem solving

Job description

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what it needs to run smoothly and customers leave happy. You will model great service, support the management team, and uphold safety and quality standards on busy shifts.

The role offers a clear path to career progression across Greene King brands, with benefits including discounts, wellbeing support, and staff perks. You will be a visible leader on the floor, fostering a welcoming, safe workplace.