Shift Leader: Elevate Guest Experience & Team

McDonald's; Otley; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Skills for life

Employee Assistance Programme

Exclusive discounts

Overnight pay

Recognition rewards

Free meals on break

Career development

Résumé du poste

McDonald's is seeking a Shift Leader to drive operational excellence and team engagement. You will lead by example, ensuring hospitality, clean spaces and a smooth shift with a focus on guest and employee experience.

The role requires flexibility across weekdays and weekends, including early mornings, afternoons, evenings, and some overnights, with responsibilities spanning pre-shift, during the shift, and post-shift activities.

Qualifications

• Experience managing and leading teams in retail, hospitality or customer-focused environments.
• Ability to lead by example and deliver high-quality guest experiences.
• Strong communication and problem-solving skills in a fast-paced setting.
• Respectful, courteous interaction with colleagues and customers.

Responsabilités

• Plan shift success based on forecasted sales, guest counts, and staffing.
• Lead by example and provide on-the-spot coaching and recognition.
• Ensure food safety, health & safety, and maintenance standards.
• Monitor operations and customer flow to maintain service quality.
• Review shift performance and handover notes to the next Shift Leader.
• Complete administrative tasks like waste tracking and corrective actions.

Connaissances

Leadership

Customer service

Team management

Communication

Problem solving

Description du poste

McDonald's is seeking a Shift Leader to drive operational excellence and team engagement. You will lead by example, ensuring hospitality, clean spaces and a smooth shift with a focus on guest and employee experience.

The role requires flexibility across weekdays and weekends, including early mornings, afternoons, evenings, and some overnights, with responsibilities spanning pre-shift, during the shift, and post-shift activities.