Shift Leader: Lead Team & Deliver Great Hospitality

Wildmoor Restaurants Ltd T/A McDonald's; Woolsthorpe, Grantham; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Discounts

Overnight pay premium

Free meals on breaks

Career development

Job summary

McDonald’s Colsterworth is seeking a Shift Leader to drive hospitality, teamwork and a positive customer experience on each shift. You will lead by example, ensure clean facilities, and deliver friendly, efficient service while upholding McDonald’s values and standards.

The role emphasizes leadership, coaching, and operational excellence across Pre-Shift, During, and Post-Shift activities, with a focus on safety, quality, and staff development.

Qualifications

• Experience managing and leading teams within retail, hospitality or customer-focused environment.
• Demonstrates leadership and role modelling of customer-focused behaviours.
• Able to adapt to shifting customer needs and busy periods.

Responsibilities

• Lead by example and drive high performance on shift.
• Coach and recognise team members to maintain service quality and hospitality.
• Ensure food safety, health and safety practices are followed.
• Coordinate with team to maintain clean and safe spaces and operations.

Skills

Leadership

Team management

Customer service

Communication

Job description

McDonald’s Colsterworth is seeking a Shift Leader to drive hospitality, teamwork and a positive customer experience on each shift. You will lead by example, ensure clean facilities, and deliver friendly, efficient service while upholding McDonald’s values and standards.

The role emphasizes leadership, coaching, and operational excellence across Pre-Shift, During, and Post-Shift activities, with a focus on safety, quality, and staff development.