Shift Leader: Elevate Service & Team Momentum

McDonald's; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald’s is seeking a Shift Leader to be at the heart of our restaurant's customer experience. You’ll lead a team to deliver great hospitality, maintain clean spaces, and provide friendly service across shifts.

You’ll plan for shift success, coach colleagues, ensure food safety and compliance, and drive continuous improvement, delivering consistent service to guests and partners. This role requires flexibility across weekdays and weekends, with mornings, afternoons and evenings, and offers

Qualifications

• Experience in leading teams in retail, hospitality or customer-focused environments.
• Ability to demonstrate leadership and role-model customer-focused behaviours.

Responsibilities

• Pre-Shift Preparation: plan shift success, analyse data, conduct walk-throughs, ensure safety and stock checks.
• During the Shift: manage production/ service zones, monitor flow, coach and recognise staff, ensure safety and cleanliness.
• Post-Shift Wrap-Up: review performance, handover notes, complete admin tasks, celebrate team successes.

Job description

McDonald’s is seeking a Shift Leader to be at the heart of our restaurant's customer experience. You’ll lead a team to deliver great hospitality, maintain clean spaces, and provide friendly service across shifts.

You’ll plan for shift success, coach colleagues, ensure food safety and compliance, and drive continuous improvement, delivering consistent service to guests and partners. This role requires flexibility across weekdays and weekends, with mornings, afternoons and evenings, and offers