Shift Leader: Inspire Teams, Elevate Hospitality

McDonald's; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s in the United Kingdom is seeking a proactive Shift Leader to drive operations, lead a team and deliver excellent guest experiences across varied shifts, including early mornings, afternoons and evenings.

You will model our values, coach colleagues, and ensure safe, clean and welcoming restaurant environments while maintaining high service standards and customer satisfaction.

Qualifications

• Experience managing and leading teams within retail, hospitality, business or customer-focused environments.
• Able to work across varied shifts including early mornings, afternoons and evenings.

Responsibilities

• Plan shift success based on forecasted sales and staffing levels.
• Conduct pre-shift walk-throughs and delegate tasks.
• Ensure food safety, health & safety, and maintenance standards.
• Review stock levels and promotional offers with the team.
• Optimize team positioning and manage Production, Assembly and Service zones.
• Monitor operations and customer flow to maintain service quality.
• Review shift performance and handover insights to the next Shift Leader.
• Complete administrative tasks and recognize team contributions.

Skills

Leadership

Customer service

Team management

Communication

Job description

McDonald’s in the United Kingdom is seeking a proactive Shift Leader to drive operations, lead a team and deliver excellent guest experiences across varied shifts, including early mornings, afternoons and evenings.

You will model our values, coach colleagues, and ensure safe, clean and welcoming restaurant environments while maintaining high service standards and customer satisfaction.