Shift Leader - Lead Hospitality & Team

McDonald's; Barrow upon Soar; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is seeking a Shift Leader to drive operational excellence and team engagement in a busy restaurant environment. You will lead by example, deliver exceptional hospitality, and ensure smooth shift operations across early mornings, afternoons, and evenings.

Key responsibilities include pre-shift planning, real-time problem solving, coaching, and maintaining food safety standards while delivering an outstanding customer and employee experience.

Qualifications

• Demonstrated leadership and role modelling customer-focused behaviours to delight customers.
• Ability to provide personalised service and connect with customers.
• Lead by example and adapt to customer needs through your team.
• Answer customer queries with up-to-date knowledge on food and promotions.
• Use initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Pre-Shift: plan shift success using forecasts and staffing; conduct pre-shift walk-throughs; ensure food safety and standards; review stock and promotions with the team.
• During the Shift: optimise team positions; monitor operations and customer flow; resolve bottlenecks; coach and recognize team members; ensure compliance with labour laws and safety protocols; maintain cleanliness and hospitality.
• Post-Shift: review performance and handover notes; complete administrative tasks; celebrate team successes.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Job description

McDonald’s is seeking a Shift Leader to drive operational excellence and team engagement in a busy restaurant environment. You will lead by example, deliver exceptional hospitality, and ensure smooth shift operations across early mornings, afternoons, and evenings.

Key responsibilities include pre-shift planning, real-time problem solving, coaching, and maintaining food safety standards while delivering an outstanding customer and employee experience.