Shift Leader: Drive Hospitality & Team Excellence

McDonald's; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald’s is hiring a Shift Leader to drive guest experience and lead a team in our restaurant. You will ensure hospitality, clean spaces, and friendly service during shifts across various days and times.

The role requires availability on weekdays and weekends with early mornings, afternoons and evenings. You will coach colleagues, monitor standards, and foster a safe, inclusive work environment while delivering high-quality service.

Qualifications

• Experience leading teams in retail, hospitality, or customer-focused environments.
• Ability to lead by example and model customer-focused behaviours.
• Capability to provide personalised service and connect with customers.
• Ability to answer queries and stay up to date with menu and promotions.
• Use initiative, confidence and problem-solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Plan shift success based on forecasted sales, guest counts, and staffing.
• Conduct pre-shift walk-throughs and delegate tasks.
• Ensure food safety, health & safety, and maintenance standards.
• Review stock levels, menus, and promotions with the team.
• Lead Production, Assembly, and Service zones and coach staff.
• Maintain cleanliness and hospitality standards throughout shift.

Skills

Leadership

Customer service

Teamwork

Communication

Adaptability

Coaching

Job description

McDonald’s is hiring a Shift Leader to drive guest experience and lead a team in our restaurant. You will ensure hospitality, clean spaces, and friendly service during shifts across various days and times.

The role requires availability on weekdays and weekends with early mornings, afternoons and evenings. You will coach colleagues, monitor standards, and foster a safe, inclusive work environment while delivering high-quality service.