Shift Leader – Lead Service, Coffee Craft & Growth

Caffè Nero; Louth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career progression

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

50% off all handmade drinks off shift

Refer A Friend Scheme up to £750

Nero 90 incentive program

Job summary

Caffè Nero is hiring a Shift Leader in the United Kingdom. The role focuses on leading the shift, delivering fantastic service and supporting a growing team. Full training is provided and no prior coffee experience is required.

You will be responsible for managing store operations, maintaining high service standards, and ensuring every customer receives a personalised experience. There are opportunities to advance and develop professionally within the brand.

Qualifications

• Experience as a Supervisor or Team Leader preferred, but not required.
• Excellent customer service and communication skills.
• Ability to lead by example and support a team.

Responsibilities

• Lead the shift and guide the team by example.
• Provide great service in-store and via deliveries, offering a personalised experience.
• Keep the customer areas and back-of-house clean, safe and well-organised.
• Strive for excellence and support continuous improvement.

Job description

Caffè Nero is hiring a Shift Leader in the United Kingdom. The role focuses on leading the shift, delivering fantastic service and supporting a growing team. Full training is provided and no prior coffee experience is required.

You will be responsible for managing store operations, maintaining high service standards, and ensuring every customer receives a personalised experience. There are opportunities to advance and develop professionally within the brand.