Shift Leader: Inspire the Team, Craft Exceptional Coffee

Caffè Nero; Marlow; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career development

Free drinks on shift

Discounts off shift

Refer a friend bonus

Length of service recognition

Benefits platform

Nero 90 incentive

Job summary

Caffè Nero is seeking a Shift Leader to help run store operations and deliver outstanding service. You will lead a team, set the standard for coffee quality, and ensure personalised customer experiences across in-store and delivery channels.

Brilliant training is provided and there are opportunities to grow professionally. Expect generous staff discounts and recognition, with incentive schemes and access to a robust benefits platform.

Qualifications

• To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
• Brilliant training – no coffee experience is required!
• Growth and personal/professional development opportunities.

Responsibilities

• Are in charge of the shift, leading their team by example.
• Make fantastic coffee, matcha, and seasonal drinks; every order is special.
• Provide great service, in store and through deliveries, with a personalised experience.
• Keep customer and back-of-house areas safe, clean, organised and ready for service.
• Take pride in what you do and always strive for excellence.

Skills

Leadership experience

Customer service

Team motivation

Training ability

Job description

Caffè Nero is seeking a Shift Leader to help run store operations and deliver outstanding service. You will lead a team, set the standard for coffee quality, and ensure personalised customer experiences across in-store and delivery channels.

Brilliant training is provided and there are opportunities to grow professionally. Expect generous staff discounts and recognition, with incentive schemes and access to a robust benefits platform.