Shift Leader: Lead Service & Craft Coffee Excellence

Caffe Nero; Harrogate; On-site; GBP 36,535,000 - 37,015,000; Full time

Benefits offered by this job

Unlimited free handmade drinks

Up to 75% off food and packaged drinks

50% off everything when off shift

Refer A Friend scheme (£750 potential)

Nero 90 incentive bonus

Job summary

Caffè Nero in Harrogate is seeking a Shift Leader to oversee store operations, lead the team by example and ensure the highest level of service. You’ll be training on shift, delivering fantastic coffee and drinks, and creating a personalised experience for each guest.

No prior coffee experience is required; we offer comprehensive training, career development and plenty of benefits while you grow with a supportive, friendly team at Caffè Nero.

Qualifications

• Experience as a Supervisor or Team Leader.
• Positive attitude and teamwork.
• Strong customer service mindset and communication.

Responsibilities

• Lead the shift and guide the team by example.
• Provide great service including deliveries and personalised experience.
• Keep store and back-of-house areas clean, safe and well-organised for service.

Skills

Team leadership

Customer service

Teamwork

Job description

Caffè Nero in Harrogate is seeking a Shift Leader to oversee store operations, lead the team by example and ensure the highest level of service. You’ll be training on shift, delivering fantastic coffee and drinks, and creating a personalised experience for each guest.

No prior coffee experience is required; we offer comprehensive training, career development and plenty of benefits while you grow with a supportive, friendly team at Caffè Nero.