Shift Leader - Lead Coffee & Service Excellence

Caffè Nero; Ludlow; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career development

Free drinks on shift

Discounts on food & drinks

Job summary

Caffè Nero in the United Kingdom is seeking a Shift Leader to support store operations and lead the team in delivering fantastic service. You’ll manage the shift, help create great coffee and drinks, and ensure a safe, welcoming environment for customers.

No coffee experience required—brilliant training and career development are offered, plus generous staff discounts and the chance to progress within the business.

Qualifications

• Experience supervising or leading a team preferred.
• Customer service excellence with a friendly approach.
• Ability to drive shift operations and team performance.

Responsibilities

• Lead the shift and coach the team to deliver great service.
• Make high-quality coffee, matcha, and seasonal drinks to order.
• Ensure safety, cleanliness and readiness of the store for service.
• Provide personalised customer experiences and cover deliveries when needed.

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Job description

Caffè Nero in the United Kingdom is seeking a Shift Leader to support store operations and lead the team in delivering fantastic service. You’ll manage the shift, help create great coffee and drinks, and ensure a safe, welcoming environment for customers.

No coffee experience required—brilliant training and career development are offered, plus generous staff discounts and the chance to progress within the business.