Shift Leader — Hospitality & Team Growth

McDonald's United Kingdom; Lancashire; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Overnight pay premium

Recognition and rewards

Free meals on break

Career development

Job summary

McDonald's is seeking a Shift Leader to drive operational excellence and foster a positive guest and team experience in our restaurant. You will lead by example, coach colleagues, and ensure high standards of hospitality, cleanliness and service across shifts.

Flexibility is essential, with availability across weekdays and weekends, and shifts including early mornings, afternoons, evenings and overnights. Values guiding our work include Serve, Inclusion, Integrity, Community and Family.

Qualifications

• Experience leading teams in retail, hospitality or customer-focused environments.
• Demonstrates strong leadership and coaching abilities.
• Delivers personalised service and resolves issues calmly.

Responsibilities

• Lead shift planning and staffing based on forecasted demand.
• Coach and motivate team to deliver hospitality and quality service.
• Ensure compliance with safety, food safety and company policies.

Skills

Leadership

Team management

Customer service

Communication

Job description

McDonald's is seeking a Shift Leader to drive operational excellence and foster a positive guest and team experience in our restaurant. You will lead by example, coach colleagues, and ensure high standards of hospitality, cleanliness and service across shifts.

Flexibility is essential, with availability across weekdays and weekends, and shifts including early mornings, afternoons, evenings and overnights. Values guiding our work include Serve, Inclusion, Integrity, Community and Family.