Shift Leader - Northbrook Street

McDonald's United Kingdom; Newbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday pay

Family leave

Sick pay

Service awards

Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald’s UK is seeking a Shift Manager to lead a 80+ strong team in a £multi-million restaurant. You will orient, coach and develop colleagues, ensure standards across production, quality and service, and manage day parts including weekends and holidays.

You’ll drive sales and profitability by allocating resources, solving operational problems and delivering an outstanding customer experience. The role requires adaptable leaders with a passion for great service, working across early mornings,

Qualifications

• Experience leading and developing teams in retail, hospitality or customer-focused environments.
• Demonstrated ability to adapt to shift work, including weekends and holidays.
• Strong focus on delivering high-quality customer service and operational standards.

Responsibilities

• Orient, assist and coach employees to meet standards across production, quality and service.
• Monitor operations, reallocating resources and solving operational problems.
• Drive sales and profitability while delivering an outstanding customer experience.

Skills

Leadership

Customer service

Problem solving

Team management

Communication

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings .

McDonald’s UK has been around for over 50 years!

We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

Display Leadership and role model customer focused behaviours to delight our customers

Delivery of personalised service and connect with our customers

Lead by example

Adapt to customer needs through your team

Answer customer queries, keeping up to date with knowledge on our food and promotions

Use of initiative, confidence and problem solving when interacting with colleagues and customers

Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business. Benefits package includes: Holiday pay, family leave, sick pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top highstreet and online brands and much more...