Shift Leader: Lead & Elevate Café Service

Caffè Nero; Poole; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career development

Unlimited free drinks

50% off off-peak drinks

Job summary

Caffè Nero in Poole is seeking a Shift Leader to drive smooth store operations and deliver brilliant service. You will lead a small team, support baristas, and ensure every guest leaves with a personalised experience.

Training is provided, and no prior coffee experience is required. As a Shift Leader, you’ll supervise the shift, uphold high standards of cleanliness and safety, and help the store run efficiently.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• No coffee experience required; full training provided.

Responsibilities

• Lead the shift by example and manage the team.
• Craft great coffee and seasonal drinks with consistency.
• Provide exceptional customer service both in-store and through deliveries.
• Keep the front-of-house and back-of-house areas safe, clean and well organised for service.
• Take pride in your work and strive for excellence.

Skills

Leadership

Customer service

Job description

Caffè Nero in Poole is seeking a Shift Leader to drive smooth store operations and deliver brilliant service. You will lead a small team, support baristas, and ensure every guest leaves with a personalised experience.

Training is provided, and no prior coffee experience is required. As a Shift Leader, you’ll supervise the shift, uphold high standards of cleanliness and safety, and help the store run efficiently.