Shift Leader - Lead a Stellar Café Team

Caffè Nero; Monmouth; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free drinks on shift

Discounts on food and drinks

Refer A Friend bonus

Benefits platform with discounts

Nero 90 incentive

Career development

Training

Job summary

Caffè Nero is hiring a Shift Leader to support smooth store operations and provide great service while helping the team grow. You will lead the shift, serve drinks with care, and ensure a personalised experience for every customer.

Ideal candidates may have supervisor or team-leader experience; training is provided, and there are clear opportunities for personal and professional development within the company.

Qualifications

• Experience as a Supervisor or Team Leader is preferred.
• Strong customer service and communication skills are essential.
• Willingness to learn and grow within the team.

Responsibilities

• Lead the shift and guide the team by example.
• Prepare and serve drinks, including coffee, matcha and seasonal offerings.
• Deliver high-quality service in-store and for deliveries.
• Keep front-of-house and back-of-house areas clean and safe.
• Strive for excellence in all tasks and interactions.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Job description

Caffè Nero is hiring a Shift Leader to support smooth store operations and provide great service while helping the team grow. You will lead the shift, serve drinks with care, and ensure a personalised experience for every customer.

Ideal candidates may have supervisor or team-leader experience; training is provided, and there are clear opportunities for personal and professional development within the company.