Shift Leader - Coffee & Service Team Lead

Caffè Nero; Hatching Green; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free drinks

Discounts on food and drinks

Refer a Friend scheme

Benefits platform

Nero 90 incentive

Job summary

Join Caffè Nero as a Shift Leader and help drive store operations with a strong focus on amazing customer service. You’ll lead a team on shift, ensuring high standards of coffee, drinks, and service while supporting your colleagues’ growth.

No prior coffee experience is required as comprehensive training is provided; you’ll be part of a friendly, supportive team with opportunities to grow professionally and personally.

Qualifications

• Experience as a Supervisor or Team Leader preferred.
• No specific coffee experience required; training provided.
• Strong customer service and teamwork skills.

Responsibilities

• Lead the shift and set an example for the team.
• Make coffee, matcha, and seasonal drinks to high standards.
• Provide excellent service and a personalised customer experience.
• Keep front-of-house and back-of-house areas clean, safe and well-organised.
• Strive for excellence and support store operations.

Skills

Team leadership

Customer service

Training

Communication

Shift management

Job description

Join Caffè Nero as a Shift Leader and help drive store operations with a strong focus on amazing customer service. You’ll lead a team on shift, ensuring high standards of coffee, drinks, and service while supporting your colleagues’ growth.

No prior coffee experience is required as comprehensive training is provided; you’ll be part of a friendly, supportive team with opportunities to grow professionally and personally.