Shift Leader: Lead Coffee Team & Exceptional Service

Caffe Nero; Hartford; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Unlimited free drinks

Up to 75% off food and packaged drinks

50% off all handmade drinks when off‑d

Refer a friend scheme: up to £750

Benefits platform with discounts

Nero 90 incentive with extra pay

Job summary

Caffè Nero is seeking a Shift Leader in the United Kingdom to oversee store operations, coach the team and ensure outstanding service from bean to cup. You will lead shifts, support baristas and front-of-house colleagues to deliver personalised experiences for every customer.

training is provided, with career growth opportunities and generous staff discounts on drinks and food. If you value teamwork, energy, and great hospitality, this could be the right role for you.

Qualifications

• Experience as a Supervisor or Team Leader preferred.
• No coffee experience required — full training provided.

Responsibilities

• Lead the shift and supervise the team by example.
• Make fantastic coffee, matcha, and seasonal drinks to order.
• Deliver great service in-store and via deliveries, ensuring a personalised customer experience.
• Keep customer and back-of-house areas clean, safe and well-organised for service.
• Engage with customers and take pride in delivering excellent results.

Skills

Team leadership

Customer service

Job description

Caffè Nero is seeking a Shift Leader in the United Kingdom to oversee store operations, coach the team and ensure outstanding service from bean to cup. You will lead shifts, support baristas and front-of-house colleagues to deliver personalised experiences for every customer.

training is provided, with career growth opportunities and generous staff discounts on drinks and food. If you value teamwork, energy, and great hospitality, this could be the right role for you.