Shift Leader: Lead a Coffee Team to Brilliant Service

Caffe Nero; Abbots Worthy; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free drinks on shift

Discount on food & drinks

Friend referral bonus

Benefits platform access

Nero 90 incentive

Job summary

Caffè Nero in Abbots Worthy, UK, is seeking a Shift Leader to help run store operations, lead the team, and provide excellent service to every customer. You’ll be trained to make fantastic coffee and engage with guests, contributing to a welcoming store environment.

The role includes coaching teammates, maintaining high standards, and supporting deliveries. Training is provided, and great benefits are offered to new team members as part of a lively, friendly culture.

Qualifications

• Experience as Supervisor or Team Leader is preferred.
• Positive attitude and strong teamwork are essential.
• Excellent customer service and communication skills.

Responsibilities

• Lead shift and mentor the team to deliver great service.
• Prepare and serve drinks to a high standard.
• Ensure store safety, cleanliness and smooth operations.
• Assist deliveries and maintain stock and back-of-house areas.

Skills

Team leadership

Customer service

Communication

Attention to detail

POS software

Tools

POS software

Job description

Caffè Nero in Abbots Worthy, UK, is seeking a Shift Leader to help run store operations, lead the team, and provide excellent service to every customer. You’ll be trained to make fantastic coffee and engage with guests, contributing to a welcoming store environment.

The role includes coaching teammates, maintaining high standards, and supporting deliveries. Training is provided, and great benefits are offered to new team members as part of a lively, friendly culture.