Shift Leader: Lead Coffee & Customer Experience

Caffe Nero; Worcester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career development

Unlimited free handmade drinks

75% off food and packaged drinks on-sh

50% off handmade drinks off shift

Refer a Friend up to £750

Length of service recognition

Benefits platform

Nero 90 incentive

Job summary

Caffè Nero is seeking a confident Shift Leader to steer daily shifts, guide a small team and ensure every customer receives a warm, personalised experience. You’ll supervise, train and motivate staff, while upholding high standards of coffee quality and service in a fast-paced store in Worcester.

The role offers comprehensive training, opportunities for career progression, generous staff discounts on drinks and food, plus referral bonuses and a benefits platform.

Qualifications

• Experience as Supervisor or Team Leader is ideal.

Responsibilities

• Lead store shifts and support team to provide great service.
• Prepare and deliver orders including deliveries with personalised service.
• Maintain clean and safe front-of-house and back-of-house areas.
• Ensure high standards of customer interaction and service.

Skills

Team leadership

Customer service

Job description

Caffè Nero is seeking a confident Shift Leader to steer daily shifts, guide a small team and ensure every customer receives a warm, personalised experience. You’ll supervise, train and motivate staff, while upholding high standards of coffee quality and service in a fast-paced store in Worcester.

The role offers comprehensive training, opportunities for career progression, generous staff discounts on drinks and food, plus referral bonuses and a benefits platform.