Shift Leader: Inspire Service, Master Coffee & Growth

Caffè Nero; Oxford; On-site; GBP 35,818,000 - 37,195,000; Full time

Benefits offered by this job

Unlimited free drinks

Up to 75% off food & packaged drinks (

50% off drinks off shift

Recommend A Friend Scheme

Nero 90 incentive (extra pay for CS)

Benefits platform with discounts

Job summary

At Caffè Nero in Oxford, a Shift Leader helps run store operations, supports the team, and delivers fantastic service. You’ll lead by example on shift, craft coffee, and ensure every customer receives a personalised experience.

Training is provided, with clear opportunities to grow your career. Enjoy generous employee benefits, including discounts on drinks and food while on and off shift, plus referral incentives and rewards.

Qualifications

• Experience in customer service or retail is beneficial.
• Previous supervisor or team-leader experience is a plus.
• No coffee experience required – training provided.

Responsibilities

• Lead the shift and guide the team by example.
• Make coffee, other drinks, and seasonal beverages to order.
• Provide outstanding service and ensure a personalised experience for customers.
• Maintain safety, cleanliness and organisation of front and back of house.

Skills

Customer service

Team leadership

Willingness to learn

Job description

At Caffè Nero in Oxford, a Shift Leader helps run store operations, supports the team, and delivers fantastic service. You’ll lead by example on shift, craft coffee, and ensure every customer receives a personalised experience.

Training is provided, with clear opportunities to grow your career. Enjoy generous employee benefits, including discounts on drinks and food while on and off shift, plus referral incentives and rewards.