Shift Leader - Retail Team Lead with Flexible Hours

Tesco; Gloucester; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement 20 days

Personal day

Flexible working from day one

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Discounts and cycle-to-work

Uniform provided

Job summary

Tesco is hiring a Shift Lead to coordinate store operations and lead team members in delivering exceptional customer service. You will work across store areas, manage daily queries, and act as the on-floor leader when the Manager is unavailable.

The role emphasizes inclusive leadership, adaptability, and a focus on serving customers and the community. A strong service mindset and clear communication are essential for success.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and ability to resolve issues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Collaborate across store areas and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Stay curious and seek opportunities to serve customers, communities and the planet better every day.

Skills

Retail leadership

Customer service

Job description

Tesco is hiring a Shift Lead to coordinate store operations and lead team members in delivering exceptional customer service. You will work across store areas, manage daily queries, and act as the on-floor leader when the Manager is unavailable.

The role emphasizes inclusive leadership, adaptability, and a focus on serving customers and the community. A strong service mindset and clear communication are essential for success.