Shift Leader - Flexible Retail Leadership

Tesco; Rochdale; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague discounts

Wellbeing services

Life cover

Pension with employer contributions

Cycle-to-work

Job summary

Tesco is seeking a Shift Lead to guide store teams, deliver exceptional customer experiences, and manage daily store operations in the United Kingdom. You will coordinate across departments, help colleagues perform at their best, and step in as the on-site leader when the Store Manager is unavailable.

The role emphasizes strong leadership, service excellence, and adaptability, with guaranteed hours and a clear path to growth within a busy retail environment.

Qualifications

• Experience leading a retail team
• Strong customer service ethos
• Excellent communication and interpersonal skills

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Work across all store areas and respond to day-to-day operational queries.
• Build positive, inclusive relationships to maximise team performance.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to better serve customers, communities and the planet every day.

Skills

Team leadership

Customer service

Communication

People management

Job description

Tesco is seeking a Shift Lead to guide store teams, deliver exceptional customer experiences, and manage daily store operations in the United Kingdom. You will coordinate across departments, help colleagues perform at their best, and step in as the on-site leader when the Store Manager is unavailable.

The role emphasizes strong leadership, service excellence, and adaptability, with guaranteed hours and a clear path to growth within a busy retail environment.