Shift Leader - In-Store Team Coach | Flexible Hours

Tesco Retail; Irvine; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to guide the store team in delivering excellent customer service and smooth daily operations. You’ll lead by example, coach colleagues, and respond to everyday store needs with confidence and clarity.

In this fast-paced retail environment, you’ll drive performance, build inclusive relationships, and ensure readiness when the Store Manager is absent. This role emphasizes flexibility and customer focus.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and coaching abilities.
• Customer service focus and ability to resolve issues.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across store areas and with colleagues, addressing day-to-day queries.

Skills

Team leadership

Coaching

Communication

Customer service

Adaptability

Job description

Tesco is seeking a Shift Lead to guide the store team in delivering excellent customer service and smooth daily operations. You’ll lead by example, coach colleagues, and respond to everyday store needs with confidence and clarity.

In this fast-paced retail environment, you’ll drive performance, build inclusive relationships, and ensure readiness when the Store Manager is absent. This role emphasizes flexibility and customer focus.