Retail Shift Leader - Flexible Hours, Team Coach

Tesco UK; Birkenhead; On-site; GBP 14,000 - 19,000; Full time

Job summary

Tesco UK is looking for a proactive Shift Lead to inspire the store team and deliver great customer service across all areas of the shop. You’ll coach colleagues, manage day‑to‑day operations, and resolve issues with calm, balanced judgment.

This role offers flexible scheduling within available windows and a minimum weekly hours commitment in a fast-paced retail environment. The successful candidate will model inclusivity, communicate clearly, and adapt to change while ensuring every customer

Qualifications

• Experience in team lead or management in fast-paced retail.
• Strong communication and people skills.
• Able to coach and develop store colleagues.

Responsibilities

• Lead the store team to deliver great customer experiences.
• Coach colleagues, give feedback and role model excellent service.
• Manage day-to-day operations in the absence of the store manager.
• Support flexibility and adapt to change in a dynamic retail environment.

Skills

Team leadership

Customer service

Communication

People management

Job description

Tesco UK is looking for a proactive Shift Lead to inspire the store team and deliver great customer service across all areas of the shop. You’ll coach colleagues, manage day‑to‑day operations, and resolve issues with calm, balanced judgment.

This role offers flexible scheduling within available windows and a minimum weekly hours commitment in a fast-paced retail environment. The successful candidate will model inclusivity, communicate clearly, and adapt to change while ensuring every customer