Shift Leader - Hospitality & Guest Experience

Greene King; Bakewell CP; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Refer a friend bonus (up to £1,500)

Employee assistance program

Wagestream access

Discounts on brands

Job summary

Greene King invites a Team Leader to guide the shift, ensuring the team has everything they need and customers are kept happy.

You’ll lead by example, deputise for management, organise the team during busy periods, keep the bar safe, legal, and clean, and deliver a heartfelt and memorable guest experience.

Join a supportive environment with focused training and development as you help deliver great service and a welcoming atmosphere.

Qualifications

• Excellent customer service and team leadership.
• Ability to maintain bar safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Leadership

Shift coordination

Bar safety & compliance

English proficiency

Job description

Greene King invites a Team Leader to guide the shift, ensuring the team has everything they need and customers are kept happy.

You’ll lead by example, deputise for management, organise the team during busy periods, keep the bar safe, legal, and clean, and deliver a heartfelt and memorable guest experience.

Join a supportive environment with focused training and development as you help deliver great service and a welcoming atmosphere.