Shift Leader: Frontline Hotel Team (Guaranteed Hours)

Whitbread PLC; Swansea; Remote; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC, Swansea City Centre Premier Inn, is seeking a Duty Manager to lead the hotel during your shift, working across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything they need.

You’ll lead shifts, deliver pre-shift briefings, coach colleagues, resolve guest issues, and help keep the hotel running smoothly. This permanent role offers 40 hours per week with shifts including evenings and weekends, and pay up to £13.86 per hour.

Qualifications

• Experience in leading teams in a busy customer-facing environment is valued.
• Strong communication and coaching skills.
• Comfortable working across multiple hotel departments.

Responsibilities

• Lead shifts across reception, housekeeping and restaurant.
• Deliver clear pre-shift briefings to the team.
• Coach and support team members throughout the day.
• Help guests with questions and sort out problems.
• Spot issues early and put them right.
• Keep guests safe and the hotel running smoothly.

Skills

People leadership

Guest service

Problem solving

Decision making

Job description

Whitbread PLC, Swansea City Centre Premier Inn, is seeking a Duty Manager to lead the hotel during your shift, working across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has everything they need.

You’ll lead shifts, deliver pre-shift briefings, coach colleagues, resolve guest issues, and help keep the hotel running smoothly. This permanent role offers 40 hours per week with shifts including evenings and weekends, and pay up to £13.86 per hour.