Frontline Duty Manager: Lead Teams & Guests

Whitbread; Aberystwyth; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Job summary

Whitbread is recruiting for a Duty Manager at Aberystwyth Premier Inn. Working 32 hours per week across four days, you’ll lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has what it needs.

This permanent role isn’t a desk job and includes evenings, weekends and peak periods. You’ll coach colleagues, respond to guest queries, spot issues early and help keep the hotel running smoothly with opportunities to progress toward Hotel Manager.

Qualifications

• Able to lead shifts across multiple hotel departments.
• Proven ability to coach and develop team members.
• Comfortable handling guest queries and resolving issues.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Guest service

People management

Problem solving

Communication

Job description

Whitbread is recruiting for a Duty Manager at Aberystwyth Premier Inn. Working 32 hours per week across four days, you’ll lead shifts across reception, housekeeping and the restaurant to ensure guests have a great stay and your team has what it needs.

This permanent role isn’t a desk job and includes evenings, weekends and peak periods. You’ll coach colleagues, respond to guest queries, spot issues early and help keep the hotel running smoothly with opportunities to progress toward Hotel Manager.