Shift Leader – Run Hotel Ops, Lead Teams, Grow to Manager

Whitbread PLC; Macclesfield; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Permanent contract with guaranteed hrs

Full training and day-one support

Career progression

Job summary

Whitbread PLC's Premier Inn in Macclesfield is seeking a Duty Manager to lead shifts, support teams across reception, housekeeping and restaurant, and ensure guests have a great stay. The role emphasizes proactive leadership, problem solving and guest service.

It offers a permanent contract with 30 guaranteed hours per week, full training and clear progression paths, plus staff discounts and pension benefits.

Qualifications

• No hotel experience required; transferable leadership skills welcome.
• You’ll lead shifts and help hospitality teams.
• Comfortable working in a busy, guest‑facing environment.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and solve problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Customer service

Decision making

People coaching

Job description

Whitbread PLC's Premier Inn in Macclesfield is seeking a Duty Manager to lead shifts, support teams across reception, housekeeping and restaurant, and ensure guests have a great stay. The role emphasizes proactive leadership, problem solving and guest service.

It offers a permanent contract with 30 guaranteed hours per week, full training and clear progression paths, plus staff discounts and pension benefits.