Permanent Duty Manager: Lead Frontline Hotel Teams

Whitbread; Uckfield; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Permanent contract

Guaranteed hours

Training & support

Career progression

Whitbread Benefits Card

Pension & Save As You Earn

Discounts & perks

Job summary

Whitbread is seeking a proactive Hotel Duty Manager for Uckfield Premier Inn to lead shifts, support teams and ensure smooth hotel operations. This is a hands-on leadership role with evenings, weekends and busy guest periods as part of a permanent contract.

The role offers 32 guaranteed hours per week at up to £13.86 per hour, with full training and opportunities to progress toward a Hotel Manager role within a supportive, inclusive employer.

Qualifications

• Experience leading teams in a busy customer-facing environment.
• Willingness to work evenings, weekends and busy periods.
• Retail or hospitality experience accepted.

Responsibilities

• Lead hotel shifts and deliver pre-shift briefings.
• Coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Leadership

People management

Guest service

Problem solving

Decision making

Communication

Team coaching

Calm under pressure

Job description

Whitbread is seeking a proactive Hotel Duty Manager for Uckfield Premier Inn to lead shifts, support teams and ensure smooth hotel operations. This is a hands-on leadership role with evenings, weekends and busy guest periods as part of a permanent contract.

The role offers 32 guaranteed hours per week at up to £13.86 per hour, with full training and opportunities to progress toward a Hotel Manager role within a supportive, inclusive employer.