Shift Leader: Flexible Retail Leadership & Benefits

Tesco; Gloucester; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

Colleague discount 10%

Wellbeing services

Life cover

Pension with employer contributions

Discounts and share schemes

Uniform provided

Job summary

Tesco is seeking a Shift Lead in the United Kingdom to oversee in-store operations and lead a small team. You’ll ensure excellent customer service, manage day-to-day queries, and support store staff to create an inclusive, high-performing environment.

Offers include a minimum guaranteed hours, flexible shifts, and development opportunities within a fast-paced retail setting. You’ll be a clear communicator and ready to lead in the manager’s absence.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service orientation and customer focus.
• Clear communicator who informs and guides the team effectively.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Seek opportunities to serve customers, communities and the planet better every day.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco is seeking a Shift Lead in the United Kingdom to oversee in-store operations and lead a small team. You’ll ensure excellent customer service, manage day-to-day queries, and support store staff to create an inclusive, high-performing environment.

Offers include a minimum guaranteed hours, flexible shifts, and development opportunities within a fast-paced retail setting. You’ll be a clear communicator and ready to lead in the manager’s absence.