Shift Leader — Flexible Retail Team Lead & Service

Tesco; Clapham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement starts at 20 days

Flexible working from day one

Colleague Clubcard discount

Wellbeing services

Life cover and pension

Discounts, shares, cycle-to-work

Uniform provided

Job summary

Tesco in the United Kingdom is seeking a Shift Lead to supervise store teams, ensuring a high standard of customer service and smooth daily operations. You will be the go-to person for day-to-day queries and will support the store across all areas to deliver excellent service.

The role requires you to lead in the Manager’s absence, coach colleagues, and energize the team to adapt to change. 18+ and a passion for service are essential. We offer flexible hours and inclusive culture.

Qualifications

• Over 18 years old.
• Experience in team lead or management in fast-paced retail.
• Strong role model with passion for delivering great service.
• Clear communicator who keeps the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues.
• Build positive, inclusive relationships to support performance.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet.

Skills

Team leadership

Customer service

Communication

Motivation

Tools

Retail systems

Job description

Tesco in the United Kingdom is seeking a Shift Lead to supervise store teams, ensuring a high standard of customer service and smooth daily operations. You will be the go-to person for day-to-day queries and will support the store across all areas to deliver excellent service.

The role requires you to lead in the Manager’s absence, coach colleagues, and energize the team to adapt to change. 18+ and a passion for service are essential. We offer flexible hours and inclusive culture.