Shift Leader: Flexible Hours, Lead a Positive Retail Team

Tesco PLC; Bradford; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Colleague Clubcard discounts

Wellbeing resources

Life cover

Pension matching

Holiday entitlement

Job summary

Tesco PLC is seeking a Shift Leader to coordinate a fast-paced retail team, ensuring a welcoming, well-presented store and excellent customer service. You will lead shifts, support colleagues, and liaise with managers to maintain safe, efficient operations. The role offers flexible hours and development opportunities within Tesco's inclusive environment.

Applicants must be 18 or over. The position emphasizes customer-first service, teamwork, and a commitment to store performance improvements

Qualifications

• Be a great role model by delivering thoughtful customer service.
• Build strong, inclusive relationships with colleagues.
• Be a clear communicator to keep the team informed.
• Lead in the store in the absence of the Manager.
• Make good decisions and handle change to serve customers.
• Motivate the team to exceed expectations.
• Be curious and find ways to better serve customers and communities.

Responsibilities

• Coordinate store team to deliver a fuss-free shopping experience.
• Open and close the store and manage duty cover.
• Provide great customer service by listening to customers.
• Lead duty shifts and ensure a clean, well-stocked store.
• Coach colleagues and give feedback to improve service.
• Maintain store performance awareness and drive improvements.
• Keep colleagues informed about communications and updates.

Skills

Customer service

Leadership

Communication

Team coordination

Decision making

Job description

Tesco PLC is seeking a Shift Leader to coordinate a fast-paced retail team, ensuring a welcoming, well-presented store and excellent customer service. You will lead shifts, support colleagues, and liaise with managers to maintain safe, efficient operations. The role offers flexible hours and development opportunities within Tesco's inclusive environment.

Applicants must be 18 or over. The position emphasizes customer-first service, teamwork, and a commitment to store performance improvements