Shift Leader: Flexible Retail Team Coach

Tesco; Woking; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance 20–22 days

Colleague discount 10–15%

Wellbeing services

Pension with matching

Job summary

Tesco, a leading UK retailer, is seeking a Shift Lead to oversee store operations, lead a customer-focused team, and ensure excellent service. The role emphasizes flexibility, communication, and the ability to adapt to daily challenges in a fast-paced environment.

You will manage shifts, coordinate across store areas, and support the manager in their absence while promoting a positive, inclusive team culture.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong commitment to delivering excellent customer service.
• Ability to communicate clearly and inspire the team.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, the go-to person for day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and modelling great service.
• Staying curious and seeking opportunities to serve customers and community better.

Skills

Team leadership

Customer service

Retail experience

Job description

Tesco, a leading UK retailer, is seeking a Shift Lead to oversee store operations, lead a customer-focused team, and ensure excellent service. The role emphasizes flexibility, communication, and the ability to adapt to daily challenges in a fast-paced environment.

You will manage shifts, coordinate across store areas, and support the manager in their absence while promoting a positive, inclusive team culture.