Shift Leader (Retail) — Flexible Hours & Great Team Impact

Tesco; Harlow; On-site; GBP 2,149,000 - 2,480,000; Part time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to guide in-store teams, ensuring a high standard of customer service and smooth daily operations. The role supports scheduling within availability windows and promotes a collaborative, inclusive work environment.

You will contribute to a positive customer experience, manage operational queries, and lead the team in the absence of the Store Manager. Flexible working and long-term development are offered.

Qualifications

• Proven experience in a team lead or management role in fast-paced retail.
• Strong service mindset with focus on customers.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and with colleagues to handle day-to-day queries.
• Build positive, inclusive relationships to enable team performance.
• confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and provide feedback to model great service.
• Seek opportunities to serve customers and the community.

Skills

People leadership

Customer service

Team coordination

Clear communication

Job description

Tesco is seeking a Shift Lead to guide in-store teams, ensuring a high standard of customer service and smooth daily operations. The role supports scheduling within availability windows and promotes a collaborative, inclusive work environment.

You will contribute to a positive customer experience, manage operational queries, and lead the team in the absence of the Store Manager. Flexible working and long-term development are offered.