Shift Leader: Flexible Hours, Inspire Great Service

Tesco; Gravesend; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life cover

Pension with matching up to 7.5%

Discounts and shares

Cycle-to-work schemes

Uniform provided

Job summary

Tesco (Tesco) is seeking a Shift Lead to oversee in-store operations and deliver a great customer experience. You’ll manage a team, coordinate across store areas, and step in for the Manager when needed.

The role offers flexible hours with a guaranteed minimum of 16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in M25 stores, with additional location payments possible. Benefits include holiday allowance, flexible working from day one, Colleague Clubcard discounts,

Qualifications

• Over 18 years old.
• Experience in a team lead or management role in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• Clear communicator using a variety of methods to keep the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and assist colleagues with day-to-day queries.
• Foster inclusive relationships to help colleagues perform at their best.
• Lead the store confidently in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback, and model excellent service.
• Identify opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

Customer service

Retail operations

Communication

Job description

Tesco (Tesco) is seeking a Shift Lead to oversee in-store operations and deliver a great customer experience. You’ll manage a team, coordinate across store areas, and step in for the Manager when needed.

The role offers flexible hours with a guaranteed minimum of 16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in M25 stores, with additional location payments possible. Benefits include holiday allowance, flexible working from day one, Colleague Clubcard discounts,