Shift Leader: Flexible Hours, Outstanding Service

Tesco; Watford; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead in the United Kingdom. You will lead the store team, ensure great customer service, and manage daily store operations.

You’ll work across all areas, motivate colleagues, and adapt to changing shifts. The role offers flexible hours with a guaranteed minimum weekly hours and opportunities to grow.

The advertisement notes pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with some locations offering additional payments.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people-management skills.
• Flexible, customer-focused approach to store operations.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Managers absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Keeping a proactive mindset to serve customers, communities and the planet better every day.

Skills

Leadership

Customer service

Job description

Tesco is hiring a Shift Lead in the United Kingdom. You will lead the store team, ensure great customer service, and manage daily store operations.

You’ll work across all areas, motivate colleagues, and adapt to changing shifts. The role offers flexible hours with a guaranteed minimum weekly hours and opportunities to grow.

The advertisement notes pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with some locations offering additional payments.