Shift Leader — Flexible Hours, Great Team, Customer Focus

Tesco; Stroud; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Discounts with Colleague Clubcard

Life cover and pension

Wellbeing services

Job summary

Tesco is seeking a Shift Lead to supervise store teams, ensure a great customer experience, and step in for the Manager when needed. You’ll work across all store areas, coaching colleagues and resolving day-to-day questions with a positive, inclusive approach.

Roles include flexible shifts with a guaranteed minimum of hours and opportunities to grow within an inclusive, community-focused retailer. Tesco offers benefits and a supportive work environment.

Qualifications

• Over 18 years old.
• Experience in team lead or management in fast-paced retail.
• Strong role model delivering great service to customers.
• Build positive relationships to create an inclusive team environment.
• Clear communicator using multiple methods to keep the team informed.
• Natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

Customer service

Communication

Leadership

Job description

Tesco is seeking a Shift Lead to supervise store teams, ensure a great customer experience, and step in for the Manager when needed. You’ll work across all store areas, coaching colleagues and resolving day-to-day questions with a positive, inclusive approach.

Roles include flexible shifts with a guaranteed minimum of hours and opportunities to grow within an inclusive, community-focused retailer. Tesco offers benefits and a supportive work environment.