Shift Lead - Flexible Hours, Customer Experience

Tesco; Rochester; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday and personal day

Flexible working

Staff discount

Wellbeing services

Life cover and pension

Discounts and cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead in the United Kingdom is an in-store leadership role focused on delivering a great customer experience, coordinating daily operations and supporting colleagues.

You’ll lead the team, act as the go-to person in the manager’s absence, and help keep the store running smoothly with flexible hours and minimum weekly commitment.

Tesco emphasizes inclusion, development, and strong values as part of a supportive, service‑oriented environment.

Qualifications

• Over 18 years of age and eligible to work in the UK.
• Experience in a team lead or management role in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and meeting customer needs.
• Ability to build positive, lasting relationships and foster an inclusive team.
• Clear communicator using multiple methods to keep the team informed.
• Natural leader who motivates and delivers results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Collaborate across store areas and act as the go-to person for daily operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Stay curious and seek opportunities to better serve customers, communities, and the planet.

Skills

Team leadership

Customer service

Communication

Relationship building

Job description

Tesco Shift Lead in the United Kingdom is an in-store leadership role focused on delivering a great customer experience, coordinating daily operations and supporting colleagues.

You’ll lead the team, act as the go-to person in the manager’s absence, and help keep the store running smoothly with flexible hours and minimum weekly commitment.

Tesco emphasizes inclusion, development, and strong values as part of a supportive, service‑oriented environment.