Shift Leader — Flexible, Customer‑Focused Retail

RHR UK; Tees Valley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retail company in Tees Valley is seeking a Shift Leader to oversee store operations and ensure a high level of customer satisfaction. In this role, you will coordinate your team, manage daily duties, and drive continuous improvements in service quality. You will act as the main point of contact in the absence of the Store Manager, ensuring the store is a safe and welcoming environment for both colleagues and customers. This position offers a chance to develop leadership skills in a bustling retail environment.

Benefits

Flexible working arrangements

Community involvement initiatives

Diversity and inclusion programs

Qualifications

• Strong communication skills are required to deliver messages clearly.
• A customer-focused approach is essential to enhance shopping experience.
• Ability to solve problems effectively in a fast-paced environment.

Responsibilities

• Coordinate the team to ensure excellent customer service.
• Open and close the store, making decisions for customer safety.
• Act as the go-to person in the absence of the Store Manager.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail company in Tees Valley is seeking a Shift Leader to oversee store operations and ensure a high level of customer satisfaction. In this role, you will coordinate your team, manage daily duties, and drive continuous improvements in service quality. You will act as the main point of contact in the absence of the Store Manager, ensuring the store is a safe and welcoming environment for both colleagues and customers. This position offers a chance to develop leadership skills in a bustling retail environment.