Shift Leader & Performance Coach - Customer Experience

Starbucks EMEA; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Starbucks is seeking an Assistant Manager to lead shop teams and deliver outstanding customer experiences. You will run shifts, coach partners, and ensure operational standards are met while focusing on commercial results.

In this role you will manage KPIs like labour, waste and sales, deploy staff to optimise service, and drive new initiatives at store level, with training and development provided through the store team.

Qualifications

• Experience in leading a team in a fast-paced retail or hospitality environment.
• Strong commercial acumen with the ability to translate metrics into actions.
• Proven ability to manage people and operational priorities while delivering customer excellence.

Responsibilities

• Lead shifts focusing on commercial results and world-class customer experience.
• Monitor KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines and adjust to optimise customer experience.
• Observe partner performance, coach, and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled and oversee operational decisions.
• Maintain brand and operational standards consistently.
• Use data to drive decisions that improve shift performance.
• Train and coach partners to maintain quality and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Leadership

Team Management

Customer Service

Retail Experience

Operational Excellence

Job description

Starbucks is seeking an Assistant Manager to lead shop teams and deliver outstanding customer experiences. You will run shifts, coach partners, and ensure operational standards are met while focusing on commercial results.

In this role you will manage KPIs like labour, waste and sales, deploy staff to optimise service, and drive new initiatives at store level, with training and development provided through the store team.