Shift Manager: Lead Team to Outstanding Customer Service

Greggs plc; Denaby Main; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Pension

Health & Wellbeing App

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Manager isn’t present. You’ll motivate the team, ensure excellent customer service, and help run the shop across in-store, delivery, Click + Collect and drive-thru channels.

Typical shifts involve inspiring the team, serving customers quickly and politely, preparing products like sandwiches, keeping displays stocked, and maintaining a clean, welcoming environment.

Qualifications

• Experience leading a small team in a fast-paced retail environment.
• Strong customer service orientation and communication skills.
• Ability to motivate staff and maintain high standards.

Responsibilities

• Inspire and guide the team to achieve targets and maintain shop standards.
• Lead by example in serving customers quickly and warmly.
• Prepare products (sandwiches) and manage ovens during shifts.
• Ensure displays are stocked and the shop is clean and presentable.
• Support store operations in the absence of the Store Manager.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Manager isn’t present. You’ll motivate the team, ensure excellent customer service, and help run the shop across in-store, delivery, Click + Collect and drive-thru channels.

Typical shifts involve inspiring the team, serving customers quickly and politely, preparing products like sandwiches, keeping displays stocked, and maintaining a clean, welcoming environment.