Shift Leader: Elevate Customer Experience & Store Ops

Tesco; Stourbridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Discounts in Tesco stores

Job summary

One Stop Stores Ltd, part of the Tesco Group, is hiring a Shift Leader at our UK stores in England. You will lead the team to deliver a seamless shopping experience, manage opening/closing duties, and maintain store presentation.

You will coordinate events, oversee replenishment, handle customer queries, and ensure safety and compliance. The role requires strong communication, leadership, and problem-solving skills, with a focus on customer service and operational efficiency.

Qualifications

• Role model great customer service and meet customers' needs.
• Build strong long-lasting relationships with colleagues to create a team spirit.
• Clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible and decisive to adapt to change and prioritize customers.
• Energetic, driving and motivating others to deliver expectations.
• Always looking for ideas to improve the customer shopping trip.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover with safety for customers and colleagues.
• Be the go-to person for colleagues in the absence of the Store Manager for daily queries.
• Support Store Manager to coordinate seasonal, community and charity events.
• Keep the store clean, tidy and well presented.
• Prioritise replenishment of products that matter to customers.
• Ensure POS and shelf edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent recurrence.
• Proactively manage queues in store to deliver great shopping trips.
• Coordinate colleagues to deliver daily priorities and breaks around trade patterns.
• Be knowledgeable about the store and coordinate improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Deliver clear communication to the team and keep them informed.
• Look for ways to simplify operations and share ideas with the Store Manager.
• Put the customer first and consider them in everything done.
• Resolve customer queries promptly and leave them with a smile.
• Tailor service to meet individual customer needs.
• Recognise and celebrate colleagues giving great service.
• Identify obstacles to service and help remove them.
• Resolve colleagues' queries in the absence of the Store Manager or escalate as needed.
• Ensure adequate staffing and cover shifts during short-term absences/sickness.
• Be a recognised Keyholder for the store and respond to alarm calls.
• Monitor internal communications and act on messages promptly.
• Coordinate colleagues to meet customer and store needs and report issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support Store Manager on absence management and return-to-work interviews.
• Build relationships with Area Manager & People Partner to escalate issues and seek coaching.

Skills

Customer service

Communication

Leadership

Teamwork

Flexibility

Decision making

Problem solving

Job description

One Stop Stores Ltd, part of the Tesco Group, is hiring a Shift Leader at our UK stores in England. You will lead the team to deliver a seamless shopping experience, manage opening/closing duties, and maintain store presentation.

You will coordinate events, oversee replenishment, handle customer queries, and ensure safety and compliance. The role requires strong communication, leadership, and problem-solving skills, with a focus on customer service and operational efficiency.